Mary Lake-Thompson Ltd Ordering Requirements, Terms & Conditions
Terms
- Prices are subject to change.
- Prices quoted when ordering will be honored unless obvious error has occurred.
- All major credit cards accepted.
Shipping
- All orders will be subject to shipping charges except during certain times of the year when we offer free shipping on qualifying orders.
- All shipments are sent UPS.
- You will receive an e-mail with tracking information when your order ships from our warehouse.
- All retail orders will be shipped within 3 business days of order processing. This does not include weekends or holidays.
- At this time orders cannot be shipped outside the contiguous United States, to a P.O. Box, or to an APO.
Claims & Returns
- All claims for discrepancies and/or damages must be reported within fourteen (14) days from receipt of shipment.
- No returns without prior authorization.
- Refunds may take up to fourteen days to process.
- Customer may be responsible for return shipping cost in some circumstances.
Cancellation Policy
If you need to cancel an order please contact us by e-mail immediately: retail@marylakethompson.com and provide your order number and best form of contact.