Mary Lake-Thompson Ltd Ordering Requirements, Terms & Conditions

Terms

  • Prices are subject to change.
  • Prices quoted when ordering will be honored unless obvious error has occurred.
  • All major credit cards accepted.

Shipping

  • All orders will be subject to shipping charges except during certain times of the year when we offer free shipping on qualifying orders.
  • All shipments are sent UPS.
  • You will receive an e-mail with tracking information when your order ships from our warehouse.
  • All retail orders will be shipped within 3 business days of order processing. This does not include weekends or holidays.
  • At this time orders cannot be shipped outside the contiguous United States, to a P.O. Box, or to an APO.

Claims & Returns

  • All claims for discrepancies and/or damages must be reported within fourteen (14) days from receipt of shipment.
  • No returns without prior authorization.
  • Refunds may take up to fourteen days to process.
  • Customer may be responsible for return shipping cost in some circumstances.

Cancellation Policy

If you need to cancel an order please contact us by e-mail immediately: retail@marylakethompson.com and provide your order number and best form of contact.